Cancel & Return
Cancel & Return
GSDoll is an authorized seller of sex doll brands. We have complete confidence in the quality of our sex dolls and their authenticity, along with our rigorous and regulated procurement processes. Our commitment is to offer 100% satisfaction with our services, guaranteeing a smooth and stress-free shopping experience. Rest assured, there are no replicas or counterfeits here.We will promptly process your return and refund request within 48 hours.
Commitment to Excellence
FDA & CE & RoHS Approved
Certified Safety and Quality
Lifetime Warranty
Money-back & Price Match Guarantee
Officially Authorized
Trustworthy with No Fakes
24/7 Customer Support
Let’s Be Friends
However, we understand that circumstances may change, and we want to make the cancellation and return process as easy and worry-free as possible for you.
Cancellation
| Order Type | Senario | Refund Rate | |
|
In-stock Sex Doll
|
Before Shipment | 80% | |
| After Shipment | Non-cancellable | ||
|
Custom Sex Doll / Head
|
Before Shipment
|
≤6h | 90% |
| >6h | 80% | ||
| Doll Finished | 70% | ||
| After Shipment | Non-cancellable | ||
|
Accessories
|
Before Shipment | 100% | |
| After Shipment | Non-cancellable | ||
*Refunds will be proceed via the original payment method.
*GSDoll will submit refund requests to payment gateways as soon as we approve the cancel request, but the time for transferring money depends on payment gateways and card issuers. The time you receive the refund varies from 24 hours to 20 business days.
Returns
Generally, returns are not accepted for adult products. We prioritize your safety and hygiene, and it’s essential to maintain the integrity of our products. However, if you have a valid reason for a return, please ensure that the product is in new and original condition and the package has not been opened and used and contact us in 48 hours upon receipt. Our team will thoroughly inspect your doll package, and if we find any violations of our return policy, a refund will not be issued, and the incident will be reported to credit agencies in some serious cases.
*The shipping address on the packaging box is not applicable for returning custom sex doll orders, in-stock sex doll orders, and accessory orders. Please contact our customer service to get a valid return address or you might be responsible for the loss of the package.
WE STRONGLY ADVISE YOU FOLLOW OUR GUIDANCE:
| Senario | Docs We Need For Investigation | Solutions |
| Incorrect Dolls | Clear unboxing videos/photos showing: *Entire body, head *Shipping label *Outside package box |
Replacement if applicable |
| Damaged Dolls | Clear unboxing videos/photos showing: *Entire body, head *Damaged part |
Severe damages: Replacement, including body fracture, breast blast, etc. Minor damages: Repair kit & video guidance We will reserve the package photo before shipment. We strongly advise you to kindly check our Purchase Guarantee to check before you report an issue. |
| Missing Parts | Clear unboxing videos/photos showing: *Entire body, head *Other accessories you received |
Replacement if applicable |
| Undelivered Package | Lost package: Replacement if applicable. As a precautionary measure, we typically include an adult signature service for most packages (exceptions may apply). Returned package: If customer fails to pick-up items in time after multiple contacts and notifications, GSDoll will not be responsible for any liability. Failed or Unfinished Custom Clearance:If customer did not or reject to clear customs after multiple contacts and notifications, GSDoll will not be responsible for any liability. |
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Please keep in mind that certain conditions may apply depending on the stage of your order, especially the custom sex doll order. Our customer service team will provide you with all the necessary information and assist you in navigating any potential complexities. We offer a GSDoll Purchase Guarantee for all orders. For a list of what is and is not covered by our Money Back Guarantee, please visit this page.
