Purchase Guarantee
Purchase Guarantee
GSDoll understands that purchasing a sex doll is not only a financial investment but also an investment in your long-term happiness. We are committed to providing our customers with a Purchase Guarantee that ensures they receive nothing but the highest quality sex dolls in perfect condition.
GSDoll Guarantee
Authenticity Guarantee - 100% Genuine Products
At GSDoll, we are proud to be a subsidiary of sex doll factories’ raw material suppliers. As an international and reputable adult doll vendor, we guarantee that all the dolls featured on our website are 100% authentic. You can view our doll brand authorization certificate to verify our commitment to authenticity.
Money-Back Guarantee - 100% Customer Satisfaction
If your doll arrives in a faulty or misdescribed condition, we offer a straightforward solution: we will either provide you with a replacement doll or give you a full refund. Your satisfaction is our priority.
Best Price Guarantee - Unbeatable Value
At GSDoll, we strive to offer you the highest quality sex dolls at the best prices. If you happen to find a better price on a qualifying item within 48 hours of making a purchase on GSDoll, simply contact us, and we will provide you with a price match service and refund you the difference!
Strict Quality Control
Every GSDoll undergoes rigorous quality checks before leaving the factory. We prioritize your satisfaction by ensuring that each doll is thoroughly inspected and tested for any defects before it is shipped to you. With our firm privacy-preserving packaging and reliable logistics, we guarantee that your doll will arrive in impeccable condition, free from any damage or defects.
Faulty Dolls and Returns
While we take pride in our quality control measures, we understand that rare instances of faulty dolls may occur. If your doll has defects upon arrival, please inspect it meticulously from head to toe upon receipt. If you have any complaints or dissatisfaction, please contact us within 24 hours, providing us with as much detail as possible. Please note that our refunds are exclusively offered for dolls with defects on arrival. You can learn more about our Return Policy for further information.
What is not covered under the guarantee?
- User damage – Any damage caused by users will not be covered since the factory will conduct strict quality checks before shipment. Please notify sex doll needs long-term care and we are happy to share your sex doll care guide here.
- Used Dolls – Due to strict hygiene regulations, we are not able to replace or refund any sex doll or accessories that have been used.
- Skin imperfections – Each doll is meticulously hand-crafted, resulting in slight variations in their skin texture and it’s normal to see minor scratches on skin caused by long-distance delivery.
- Finger & Toe Nails – The nails are loosely adhered to the skin to allow buyers to remove, paint, and replace them. Even if the nails fall off, you can fix it using TPE glue with our repair video guide.
- Eyelashes – Eyelashes are tightly stuck to doll’s eyes before shipment. If anything becomes loose, simply stick it with our TPE glue.
- Makeup Difference – Each doll’s make-up is applied by a makeup artist, which means that very slight differences in make-up are normal. You can remove it and do unique makeup using your cosmetics.
- Custom Dolls – For customers who have made specific requests or have custom requirements such as changes in skin color, nipple size, or vaginal color, your doll is considered bespoke and exclusively tailored to your preferences. We take pride in creating a doll that is uniquely yours. While we are happy to discuss the return and refund process if you are unsatisfied with your custom doll, please understand that automatic qualification for a full refund cannot be guaranteed unless there is a genuine fault or if the doll does not match the description or specifications mentioned in your order. Each case will be assessed individually to ensure your satisfaction.
Customer satisfaction is very important to us. If you have a problem with your order or product, please send an email to [email protected] and we will do our best to fix the issue immediately.