Compensation Standards
Compensation Standards
| Senario | Docs We Need For Investigation | Solutions |
| Incorrect Dolls | Clear unboxing videos/photos showing: *Entire body, head *Shipping label *Outside package box | Replacement if applicable |
| Damaged Dolls | Clear unboxing videos/photos showing: *Entire body, head *Damaged part | Severe damages: Replacement, including body fracture, breast blast, etc. Minor damages: Repair kit & video guidance We will reserve the package photo before shipment. We strongly advise you to kindly check our Purchase Guarantee to check before you report an issue. |
| Missing Parts | Clear unboxing videos/photos showing: *Entire body, head *Other accessories you received | Replacement if applicable |
| Undelivered Package | Lost package: Replacement if applicable. As a precautionary measure, we typically include an adult signature service for most packages (exceptions may apply). Returned package: If customer fails to pick-up items in time after multiple contacts and notifications, GSDoll will not be responsible for any liability. Failed or Unfinished Custom Clearance:If customer did not or reject to clear customs after multiple contacts and notifications, GSDoll will not be responsible for any liability. | |
